![]() ![]() If you have been waiting more than 8 weeks, contact the National Passport Information Center at 1-87 to report that you have not received your documents. If you dont see a time that works for you, check another location. birth certificate or previous passport) to arrive. Select a time from the list of appointments available. It may take 8 weeks after you receive your new passport for your supporting documents (e.g. I have been waiting more than 8 weeks and have not received my supporting documents. ![]() I applied for both a passport book and passport card: You may receive three separate mailings one with your citizenship documents, one with your newly-issued passport book, and one with your newly-issued passport card. You may wait 8 weeks after receiving your passport book before you receive a second and third mailing with your passport card and citizenship documents. We do not send cards via 1-2 day delivery services. We only send the passport card via First Class Mail. The Postal Service made this change in accordance with new safety guidelines on social distancing due to COVID-19. Users will receive notifications of their scheduled appointment. I applied for a passport card only: You may receive your newly-issued passport card and your citizenship documents in two separate mailings. You may wait 8 weeks after receiving your passport before you receive a second mailing with your citizenship documents. The scheduler will display available appointment times for participating Post Offices that offer passport appointment services within a selected radius. We can send your passport book via a 1-2 day delivery service. I applied for a passport book only: You may receive your newly-issued passport and your citizenship documents in two separate mailings. You may wait 8 weeks after receiving your passport before you receive a second mailing with your citizenship documents. How we send your passport and supporting documents depends if you applied for a book and/or a card and if you paid for 1-2 day delivery service of your completed passport book. Customers can use a computer or mobile device to go to /scheduler to make appointments. USPS will conduct all passport application services by appointment only, beginning March 25. After we print your passport, we will send it to you and return your supporting documents. The Retail Customer Appointment Scheduler allows individuals to make appointments for passport services at Post Offices. ![]()
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